Privacy Policy

Last updated: 17 May 2026

1. Introduction

Nortcel Energy respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, request a quotation, submit project information, use our online tools, subscribe to marketing communications, upload files, book a call, use live chat, use AI chat where enabled, make a future purchase or otherwise interact with us.

This Privacy Policy is intended to cover visitors, prospective clients and clients in the United Kingdom, the European Union and other international locations where our website may be accessed.

2. Who we are

Nortcel Energy is the trading name of Nortcel Renewables Limited, a company registered in England and Wales under company number 14091942. Our registered office is 71 to 75 Shelton Street, Covent Garden, London, WC2H 9JQ. Our VAT number is GB433140635.

Nortcel Renewables Limited owns and operates www.nortcel.energy. The domain www.nortcel.com may redirect to this website or be used in connection with our business communications.

For privacy related questions, please contact admin@nortcel.com.

3. Our role under data protection law

For most website activity, enquiries, marketing and business administration, Nortcel Renewables Limited acts as the controller of your personal information. This means we decide why and how personal information is used.

In some client projects, we may process information supplied by a client under that client's instructions. Where appropriate, the relevant client agreement, proposal or data processing terms will explain each party's responsibilities.

4. Personal information we collect

We may collect the following types of personal information depending on how you use the website and our services.

·         Contact details, such as your name, email address, phone number, company name and message content.

·         Project and quotation information, such as project address, site location, roof details, building information, electricity consumption data, energy data, drawings, photographs, site plans, bills, roof layouts, PDFs and other attachments you choose to submit.

·         Newsletter information, such as your name, email address, communication preferences and consent records.

·         Calculator and online tool information, such as project name, location, consumption estimate, roof size, email address and any submitted or saved results.

·         Website and technical information, such as IP address, browser type, device information, network information, pages visited before and during your visit, referral source, clicks, internal links, scrolling, searches, timestamps, cookie identifiers and analytics data.

·         Booking and communication information, such as meeting details, calendar bookings, live chat messages, AI chat messages and related correspondence where those tools are used.

·         Future webshop information, when activated, such as order details, account details, payment status, invoice information, billing address, delivery details for digital products or services, customer support correspondence and abandoned checkout information where enabled.

·         Future customer account information, if accounts are enabled, such as account login details, order history, billing details, saved addresses and account preferences.

5. Information about other people

If you provide personal information about another person or organisation contact, you must make sure that you have the right to share that information with us. This may include information about a client, landlord, building owner, tenant, occupier, site contact, consultant, contractor, employee or project stakeholder. Where required, you should ensure that the relevant person has been told how their information may be used and has access to this Privacy Policy.

6. Sensitive information

Please do not submit special category or highly sensitive personal information unless we specifically request it and it is necessary for the service you are asking us to provide. This includes information about health, religion, political opinions, trade union membership, criminal records, biometric data or other sensitive personal matters.

7. How we collect personal information

We collect personal information when you provide it directly to us through forms, emails, file uploads, newsletter signups, quote requests, calculator submissions, project enquiries, chat tools, calendar bookings, calls or other communications.

We may also collect technical and usage information automatically through cookies, analytics tools and similar technologies, where permitted by law and your cookie preferences.

We may receive personal information from other sources, such as business referrals, project partners, consultants, contractors, LinkedIn, public business directories, client organisations, CRM records or other third party platforms where you have chosen to interact with us.

8. Squarespace and website visitor data

This website is hosted by Squarespace. Squarespace may collect personal information when you visit this website so that it can securely serve the website, operate its platform, protect its services and provide website services to us. This may include information about your browser, network, device, pages viewed, pages visited before coming to the website and IP address.

If you submit information through a Squarespace form block, we collect the data requested in that form to track and respond to your submission. This information may also be provided to Squarespace as our website hosting provider and may be stored in our selected storage locations, such as email inboxes, Squarespace form storage, Google Drive, Monday.com or other business systems where configured.

9. How we use personal information

We use personal information for the following purposes.

·         To respond to enquiries and communicate with you.

·         To assess project requirements and prepare proposals, quotations, feasibility support, design services, energy analysis and related engineering services.

·         To review technical documents, drawings, energy data, site information and uploaded files that you submit to us.

·         To provide, improve and develop our website, online tools, services and client experience.

·         To run website analytics, understand site traffic, measure engagement and improve website content where permitted by law and your cookie choices.

·         To send newsletters and marketing communications where you have opted in or where we are otherwise permitted to do so by law.

·         To manage business records, internal administration, accounting, legal obligations and compliance.

·         To protect our website, systems, users and business against misuse, fraud, spam, unauthorised access or security threats.

·         To support future webshop activity, including paid services, digital products, e books, order management, payment processing, automated order emails, abandoned checkout emails where enabled and customer support.

10. Lawful bases for processing

We rely on different lawful bases depending on the purpose of processing.

·         Contract or steps before entering into a contract, where we process information to respond to a quotation request, assess project requirements, provide services or manage future orders.

·         Legitimate interests, where we process information to operate and improve our business, respond to enquiries, manage client relationships, protect our systems, maintain business records and analyse website performance, provided those interests are not overridden by your rights and freedoms.

·         Consent, where we use optional cookies, send certain marketing communications, process some optional form submissions, or process information for purposes where consent is required.

·         Legal obligation, where we need to keep records or disclose information to comply with accounting, tax, regulatory or legal requirements.

11. Marketing communications

If you subscribe to our newsletter or choose to receive marketing communications, we may contact you about Nortcel Energy services, insights, project updates, technical resources, digital products, events or related business information.

You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting admin@nortcel.com. We do not sell mailing list data.

12. Cookies, analytics and tracking

Our website may use cookies and similar technologies to make the website work, understand website performance, improve content and support future marketing activity. Non essential cookies are used only where permitted by law and your cookie preferences.

Where enabled and where permitted by your cookie choices, advertising and analytics providers may use cookies, pixels, tags, web beacons and similar technologies to help us understand website use, measure campaign performance, record conversions, improve content and show relevant advertising. These tools may collect information such as IP address, browser type, device information, pages viewed, time spent on pages, links clicked, referral source and conversion events.

For more information, please read our Cookie Policy and Cookie Settings page.

13. Who we share personal information with

We may share personal information with trusted service providers and business partners where necessary for the purposes described in this Privacy Policy.

·         Website and hosting providers, including Squarespace.

·         Analytics and website tools, including Squarespace analytics, Google Search Console, Google Analytics and Google Tag Manager where used.

·         Email, storage and productivity providers, including email inboxes, Google Drive and related business systems.

·         CRM and project management tools, including Monday.com where used.

·         Email marketing providers, such as Mailchimp, Brevo, HubSpot, Squarespace Email Campaigns or another provider if selected.

·         Payment providers, such as Stripe, PayPal or Squarespace Payments if and when webshop payments are activated.

·         Fraud prevention or tax calculation providers used through payment or commerce platforms where enabled.

·         Booking, calendar and meeting tools, such as Google Calendar, Calendly, Acuity Scheduling or similar tools where used.

·         Security, spam prevention and verification tools, such as reCAPTCHA.

·         Embedded content providers, such as Google Maps, Google Fonts, YouTube or Vimeo.

·         Live chat or AI chat providers where implemented.

·         Marketing and advertising platforms, such as Google Ads, Meta Pixel and LinkedIn Insight Tag if implemented in the future with appropriate consent controls.

·         Team members, contractors, consultants and professional advisers who need access to support our services and business operations.

·         Regulators, tax authorities, law enforcement bodies, courts or other authorities where required by law.

We require service providers to process personal information only for authorised purposes and to protect it appropriately. We do not sell, rent or trade your personal information to third parties for their own independent marketing purposes.

14. International transfers

Because we work with clients and service providers internationally, personal information may be processed outside the United Kingdom or European Economic Area. Where this happens, we take steps intended to ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, the UK International Data Transfer Agreement or other recognised transfer mechanisms where applicable.

15. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including business, legal, accounting and reporting requirements.

·         General enquiries are usually kept for up to 24 months.

·         Unsuccessful quote enquiries are usually kept for up to 12 months unless there is a clear business or legal reason to keep them longer.

·         Quote enquiries are usually kept for up to 24 months.

·         Client project records are usually kept for 6 years after project completion.

·         Marketing records are kept until you unsubscribe or until we review inactive records.

·         Website analytics are kept according to the relevant tool settings.

·         Financial, payment and transaction records, once webshop sales are activated, may be kept for 6 years or longer where required for accounting, tax, legal or dispute purposes.

16. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. No website, email system, file transfer process or online service can be guaranteed to be completely secure, so you should avoid sending unnecessary sensitive information.

17. Your rights

Depending on your location and the applicable data protection law, you may have rights to access, correct, delete, restrict or object to the use of your personal information, request portability of your information, withdraw consent and complain to a data protection authority.

To exercise your rights, contact admin@nortcel.com. We may need to verify your identity before responding.

18. Future customer accounts

If user accounts are introduced in the future, you may be able to update or correct some account information through your account settings. You may also contact us to request account closure, although we may retain certain information where required for legal, accounting, security, dispute resolution or legitimate business purposes.

19. Third party links and embedded content

Our website may contain links to third party websites, maps, videos, calendars, payment pages, social media platforms or embedded content. We are not responsible for the privacy practices, content or security of those third party services. You should review their privacy policies before using them.

20. Complaints

If you raise a privacy complaint, we will review the matter and respond within a reasonable time. We may ask you for further information so that we can investigate properly. If you are not satisfied with our response, you may contact the Information Commissioner's Office or another relevant data protection authority.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this website with the updated date shown at the top of the page.